Al Barsha Customer Happiness Centre 2027: Complete Guide To Services, Timings And Location
Al Barsha Customer Happiness Centre. The Al Barsha Customer Happiness Centre is an important government service centre in Dubai that provides Emirates ID and related identity services. The centre is operated by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) and is located in Al Barsha 3, near Saudi German Hospital. The official ICP listing says that the centre focuses on UAE ID card services and provides a professional environment designed to make customer transactions easier and more efficient.
The centre is useful for UAE citizens, GCC citizens, residents and other eligible customers who need services such as ID card issuance, renewal, replacement, fingerprint capture, card collection and customer support. It also has customer facilities such as parking, separate prayer rooms, restrooms, a children’s play area, a digital services corner and a knowledge corner.
If you are planning to visit the Al Barsha Customer Happiness Centre, this complete guide explains its location, working hours, available services, urgent service charges, documents, facilities, transportation options and practical tips for a smoother visit.
What Is Al Barsha Customer Happiness Centre?
Al Barsha Customer Happiness Centre is an ICP service centre in Dubai that mainly deals with UAE Identity Card services. The centre is designed to provide customers with a focused place where they can complete eligible identity card transactions without visiting different offices.
The official ICP page lists Al Barsha among its Customer Happiness Centres in Dubai. The centre is located in the Al Barsha 3 district near the Saudi German Hospital.
One of the key points about this centre is its focus on customer experience. The official ICP information states that the centre has received a 6-star rating under the Global Star Rating System for Services issued by the Prime Minister’s Office. This reflects its focus on service quality, efficiency and innovation.
Al Barsha Customer Happiness Centre Quick Details
Here are the main details in an easy format:
| Detail | Information |
|---|---|
| Centre Name | Al Barsha Customer Happiness Centre |
| Authority | Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) |
| Emirate | Dubai |
| Area | Al Barsha 3 |
| Nearby Landmark | Saudi German Hospital |
| Main Services | Emirates ID and identity card services |
| Contact Inside UAE | 600 522 222 |
| Contact Outside UAE | +971 600 522 222 |
| Monday to Thursday | 7:00 AM – 5:00 PM |
| Friday Morning | 7:30 AM – 12:00 PM |
| Friday Evening | 2:30 PM – 6:30 PM |
| Saturday | Closed |
| Sunday | Closed |
| Urgent Service Fee | AED 150 additional |
The official ICP centre listing confirms the current location and working hours, with the page last updated on May 19, 2026.
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Al Barsha Customer Happiness Centre Location
The centre is located in Al Barsha 3, Dubai, close to the Saudi German Hospital.
This location is convenient for people living in Al Barsha and nearby Dubai communities. Al Barsha is also connected to major roads and public transportation routes, making it easier for customers to reach the centre by car, taxi or public transport.
- Location: Al Barsha 3, Dubai, UAE
- Nearby Landmark: Saudi German Hospital
- Phone: 600 522 222 inside the UAE
Before travelling, it is always a good idea to check the official ICP centre listing because government service locations and timings can change.
Al Barsha Customer Happiness Centre Working Hours
Knowing the correct working hours is important because visiting outside service hours can waste your time. The current official ICP listing shows the following schedule:
| Day | Working Hours |
| Monday | 7:00 AM – 5:00 PM |
| Tuesday | 7:00 AM – 5:00 PM |
| Wednesday | 7:00 AM – 5:00 PM |
| Thursday | 7:00 AM – 5:00 PM |
| Friday Morning | 7:30 AM – 12:00 PM |
| Friday Evening | 2:30 PM – 6:30 PM |
| Saturday | Closed |
| Sunday | Closed |
What Is the Best Time to Visit?
If your service requires a physical visit, arriving early can help you complete the process more comfortably. In general, customers may experience higher demand during:
- Monday mornings
- Public holidays or the days immediately after them
- Lunch-time periods
- Busy periods before important document deadlines
- Days when many people are renewing identity documents
A practical approach is to visit earlier in the day and make sure all documents are ready before leaving home.
Services Available at Al Barsha Customer Happiness Centre
The main focus of the Al Barsha centre is ID Card Services. The official ICP page specifically lists issuance, renewal, replacement, urgent card collection, fingerprint capture and customer service. Let’s understand these services one by one.
1. Emirates ID Card Issuance
The centre provides identity card issuance services for eligible customers.
According to the official ICP service page, the new Identity Card Issuance service allows an eligible customer to obtain an identity card for the first time. The service can be started through approved channels, including ICP digital services and selected Customer Happiness Centres such as Al Barsha.
The general process includes:
- Submit the application through an approved service channel.
- Review the application information.
- Update information if required.
- Attach documents when necessary.
- Pay the required fees.
- Complete fingerprint and signature procedures when required.
- Receive the card through the approved delivery method or collect it from the centre for an urgent service.
People aged 15 and above may need to complete fingerprint and signature procedures through the Authority’s service centres, according to the official service information.
2. Emirates ID Renewal
If your Emirates ID is close to expiry or has expired, you may need to apply for renewal.
The official ICP renewal service states that renewal is available when the ID has expired or when the remaining validity falls within the permitted renewal period.
The basic process can include:
- Submit the renewal application.
- Check the retrieved information.
- Make corrections if necessary.
- Upload required documents when needed.
- Pay the applicable fees.
- Complete fingerprint capture and signature if required.
- Receive the new card through the approved delivery service or collect it from an Authority centre for urgent service.
The exact requirements can depend on the customer’s category and situation.
3. Emirates ID Replacement
If your Emirates ID is lost or damaged, you can apply for a replacement.
The official ICP service includes replacement for lost or damaged identity cards. The service can be accessed through approved digital channels and selected Customer Happiness Centres, including Al Barsha.
The official service information currently lists a AED 300 fee for replacing a lost or damaged ID card, along with an additional urgent service fee of AED 150 when urgent service is selected. Other applicable fees may also apply depending on the service channel and request.
4. Fingerprint Capture
Fingerprint capture is an important part of identity verification for eligible applicants.
Customers who need biometric procedures may be directed to a service centre to complete fingerprint and signature requirements.
This service is particularly important for identity card applications where biometric information is required.
5. ID Card Collection
The centre also supports collection of printed ID cards for eligible urgent-service transactions.
The official ICP service pages explain that standard cards are delivered through an authorized courier, while urgent cards can be collected from Authority centres.
If you have selected urgent service, check your application instructions before visiting the centre for collection.
6. Customer Service
The customer service section can help visitors understand their available options and the correct procedure for an ID-related transaction.
If you are unsure whether you need renewal, replacement, data update or another service, it is better to confirm the correct service before submitting an application.
Emirates ID Renewal Fees
Fees depend on the customer’s category, card validity and selected service. For example, the current ICP renewal service information lists:
- AED 100 for a five-year Emirates ID for UAE nationals under 21.
- AED 200 for a ten-year Emirates ID for UAE nationals aged 21 and above.
- AED 100 per year of residence for residents.
- AED 100 for the smart application fee.
- AED 150 additional urgent service fee at Authority service centres.
GCC citizen fees are also listed separately by ICP. Because government fees can change, always confirm the amount shown during the official application before making payment.
Documents You May Need
The required documents depend on the service and the applicant’s category. Common documents can include:
- Original passport
- Existing Emirates ID
- Personal photograph
- Valid GCC ID where applicable
- Proof of residence where required
- Employment or study documents in specific cases
- Supporting documents for special requests
- Other documents requested by ICP
For example, ICP’s new identity card service lists a personal photograph and passport among the required documents, while specific GCC citizen and student cases can have additional requirements.
For renewal, ICP also lists personal photo, passport and category-specific supporting documents where applicable.
A Simple Document Checklist
Before visiting, keep these ready:
- Passport
- Current Emirates ID, if available
- Recent personal photograph if required
- Visa or residence information where applicable
- Supporting documents for your specific request
- Digital copies on your phone
- Printed copies when required
The best option is to check the exact requirements for your service on the official ICP website before travelling.
Facilities at Al Barsha Customer Happiness Centre
The centre is designed around customer comfort as well as government service delivery. The official ICP listing includes several facilities.
Customer Parking
Parking is available for customers visiting the centre. This is helpful for people travelling by private vehicle.
Male and Female Restrooms
The centre provides separate restroom facilities for males and females.
Restrooms for People of Determination
Facilities are also available to support People of Determination.
Prayer Rooms
There are prayer rooms for male and female customers.
Children’s Play Area
A children’s play area is available, which can make visits more convenient for parents travelling with children.
Digital Services Corner
The digital services corner supports customers who need assistance with digital government services.
Knowledge Corner
The knowledge corner is another facility designed to support customer information and awareness.
Male and Female Service Departments
The centre includes separate service sections for male and female customers.
This arrangement helps create an organized service environment and can make the visit more comfortable for customers.
The purpose is not only to process applications but also to provide a clear and structured customer journey.
Accessibility at the Centre
Accessibility is important for government service centres because customers have different mobility and support needs.
The centre provides facilities intended to make services easier for People of Determination and other customers who may need additional assistance.
Visitors who need special support can also ask the customer service team for guidance when they arrive.
How to Prepare for Your Visit
Good preparation can save time. Before going to the Al Barsha Customer Happiness Centre, follow these simple steps.
Step 1: Identify Your Service
First, decide exactly what you need. For example:
- New Emirates ID
- ID renewal
- ID replacement
- Fingerprint capture
- Card collection
- Customer support
- Delay fee exemption
Choosing the correct service before visiting can reduce confusion.
Step 2: Check the Official Requirements
- Use the official ICP service page to check the latest requirements.
- Do not rely only on old social media posts or unofficial websites because government requirements can change.
Step 3: Prepare Your Documents
- Keep your passport, Emirates ID and other required documents ready.
- It is also useful to save electronic copies on your phone.
Step 4: Check the Fees
- Check the current service fee before starting the application.
- If you require urgent service, remember that an additional AED 150 urgent service fee is currently listed for transactions completed inside the centre.
Step 5: Check the Working Hours
- Make sure the centre is open on the day you plan to visit.
- Friday has split working hours, so customers should pay special attention to the morning and evening timings.
Step 6: Arrive Early
If you expect the centre to be busy, arriving early can help you get through the process with less waiting.
Can Emirates ID Services Be Completed Online?
Many Emirates ID services can now be started through digital channels. The ICP new ID service lists the ICP Smart Services website and ICP Smart App as service channels in addition to Customer Happiness Centres.
The renewal service is also available through ICP’s smart channels.
This means you may not always need to visit the centre from the beginning of the application. However, some services or biometric procedures may still require a physical visit.
Why Use Online Services First?
Online services can help you:
- Start an application from home
- Review your information
- Upload documents where required
- Pay applicable fees
- Reduce unnecessary visits
- Check service progress
- Understand whether a physical visit is required
If your application specifically requires fingerprints, signatures or urgent collection, you may still need to visit a Customer Happiness Centre.
Delay Fee Exemption Service
Some customers may also need help with an exemption from ID-related delay fees.
ICP provides a specific Request for Exemption from Delay Fees service. The official process includes submitting the exemption request, receiving the decision and then completing the identity card procedure.
The service is available through ICP’s smart channels and selected Customer Happiness Centres, including Al Barsha.
Customers should provide supporting proof when the rules require it.
Customer Experience at Al Barsha Centre
The concept behind Customer Happiness Centres is to make government services more organized and customer-focused.
The Al Barsha centre is designed to give customers access to identity services in a professional environment.
The Authority has also continued to focus on improving customer experience at the centre. In January 2026, ICP Director General Major General Suhail Saeed Al Khaili visited the Al Barsha centre, reviewed operational workflows and performance indicators, and listened to customer feedback and suggestions.
This shows that customer feedback and service quality remain important parts of the centre’s operation.
Customer Feedback and Service Improvement
Customer feedback is valuable because it helps government service providers understand what works well and where improvements may be needed.
At a service centre, customers may provide feedback about:
- Waiting time
- Staff support
- Application process
- Digital services
- Facility quality
- Accessibility
- Overall experience
The goal is to make government services easier, faster and more convenient.
Transportation to Al Barsha Customer Happiness Centre
Al Barsha is a well-known area of Dubai with road and public transportation connections.
By Car
If you travel by car, plan your route before leaving. Useful tips include:
- Check the route before departure.
- Leave extra time during busy traffic periods.
- Look for customer parking after reaching the centre.
- Keep your required documents easily accessible.
By Taxi
Taxi services can be a convenient option for customers who do not want to drive or search for parking.
You can provide the driver with the centre name and Al Barsha 3 location near Saudi German Hospital.
By Public Transport
Public transportation can also be useful for people travelling to the Al Barsha area.
Dubai’s public transport network connects Al Barsha with other parts of the city. Depending on your starting point, you may use the Metro and then continue by taxi or another local transport option.
Always check the latest route before travelling because transport routes and schedules can change.
What About Visa and GDRFA Services?
This is an important point for visitors. Some online descriptions of the Al Barsha Customer Happiness Centre mix ICP Emirates ID services with general Dubai visa or GDRFA services. However, the current official ICP page specifically describes the Al Barsha centre as a centre focused on UAE ID card services.
Therefore, you should not assume that every visa, immigration or GDRFA service is available at this particular location. If your purpose is:
- Visa cancellation
- Residency approval
- Entry permit
- Overstay fine inquiry
- GDRFA application
- Residency transfer
- Other Dubai immigration services
check the relevant official authority and service channel before visiting. This can prevent an unnecessary trip.
Why Choose the Al Barsha Customer Happiness Centre?
There are several reasons why customers may prefer this centre for eligible ID-related services.
Central Dubai Location
The Al Barsha 3 location is convenient for many people living in western and central parts of Dubai.
Focused ID Services
Because the centre focuses on identity card services, customers can visit for specific Emirates ID-related transactions.
Customer Facilities
Parking, prayer rooms, restrooms, a children’s play area and digital facilities improve the overall experience.
Urgent Service
Customers who need urgent processing can use the urgent service option when it is available for their transaction.
Digital Support
Customers who are not comfortable with online government systems can seek assistance at the service centre.
Tips to Get Faster Service
If you want to reduce delays, follow these practical tips.
Check Everything Before Leaving Home
Make sure your passport and Emirates ID are available.
Use the Online Service First
If your application can be started online, complete the available digital steps before visiting.
Keep Digital Copies
Save your documents as clear PDF or image files on your phone.
Visit During Less Busy Times
Midweek visits and earlier hours may be more convenient than very busy periods.
Check Friday Hours Carefully
Friday has two separate service periods, so do not assume the centre remains open continuously.
Confirm the Correct Centre
Dubai has several ICP Customer Happiness Centres. Make sure your selected service is available at Al Barsha before travelling.
Common Mistakes to Avoid
Visitors can avoid many problems by planning ahead.
Mistake 1: Visiting Without Checking Requirements
Every service has its own requirements.
Mistake 2: Using Old Fee Information
Government fees can change, so confirm the current fee through ICP.
Mistake 3: Assuming Every Immigration Service Is Available
The current Al Barsha centre listing focuses on identity card services.
Mistake 4: Forgetting Friday’s Break
Friday has morning and evening working periods.
Mistake 5: Ignoring Urgent Service Charges
An additional AED 150 urgent service fee is currently listed for transactions completed inside the centre.
Important Contact Details
If you need help before visiting, you can contact ICP.
- Inside UAE: 600 522 222
- Outside UAE: +971 600 522 222
The official ICP service pages also list 600522222 as the call centre number. For the most accurate information, use the official ICP website and its Customer Happiness Centre directory.
Location
FAQs About Al Barsha Customer Happiness Centre
What is Al Barsha Customer Happiness Centre?
Ans: It is an ICP government service centre in Dubai that mainly provides UAE identity card services, including issuance, renewal, replacement, fingerprint capture and related customer support.
What are the Al Barsha Customer Happiness Centre timings?
Ans: The current official timings are Monday to Thursday from 7:00 AM to 5:00 PM. On Friday, the centre operates from 7:30 AM to 12:00 PM and again from 2:30 PM to 6:30 PM.
Can I replace a lost Emirates ID at Al Barsha?
Ans: Yes. ICP lists Al Barsha among the Customer Happiness Centres available for the lost or damaged identity card replacement service.
How much is the urgent service fee?
Ans: The official Al Barsha centre page currently states that an additional AED 150 urgent service fee applies to transactions completed inside the centre.
Can I apply for Emirates ID online?
Ans: Yes. Several identity card services are available through ICP Smart Services and the ICP Smart App. Some applications may still require a physical visit for fingerprints, signatures or other procedures.
What documents should I take?
Ans: The documents depend on your service and category. Passport, personal photograph and existing identity documents are among the common requirements, while additional supporting documents may be required in specific cases.
Does the centre have facilities for People of Determination?
Ans: Yes. The official listing includes restrooms for People of Determination, and the centre is designed to provide a more accessible customer environment.
Can I get my urgent Emirates ID from the centre?
Ans: For eligible urgent services, the official ICP process states that urgent cards can be collected from Authority service centres.
Conclusion
The Al Barsha Customer Happiness Centre is a useful ICP service location for customers who need Emirates ID and other identity card-related services in Dubai. Its location in Al Barsha 3, near Saudi German Hospital, makes it convenient for many residents in the surrounding areas.
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